Refund policy

Returns Policy

We want you to love your Mera Baroque piece completely. If for any reason you are not satisfied, we are here to help.

 

We accept returns within 90 days of delivery for items in their original, unworn condition with all original packaging intact. We believe in making this process as simple and stress-free as possible.

To be eligible for a return, your item must meet the following conditions:

·       Returned within 90 days of the confirmed delivery date

·       In original, unworn condition — no scratches, no signs of wear

·       In original packaging, including the jewelry box, velvet pouch, and swing tag

·       Accompanied by your order confirmation or proof of purchase

·       Items that have been worn, altered, or damaged after receipt

·       Customised or personalised pieces made to your specification

·       Items purchased during final sale or marked as non-returnable

·       Gift cards

·       Items where the original packaging has been discarded

To initiate a return, please follow these steps:

1.     Email [email protected] with your order number and reason for return.

2.     Our team will respond within 2 business days with a return authorisation and shipping instructions.

3.     Pack your item securely in its original packaging and ship it to the address provided.

4.     Once received and inspected, we will process your refund or exchange within 5 business days.

Please do not ship your item back without first receiving a return authorisation from us.

·       Customers are responsible for return shipping costs unless the item is faulty or incorrect.

·       We strongly recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

·       For faulty or incorrectly sent items, we will provide a prepaid return label.

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

We are happy to exchange your piece for a different size or style, subject to availability. Please state your preferred exchange in your return email and we will do our best to accommodate. If the exchange item is of a higher value, you will be charged the difference. If lower, we will issue a partial refund.

If your item arrives damaged or faulty, please contact us at [email protected] within 7 days of delivery with a photograph of the damage. We will arrange a replacement or full refund at no cost to you.

Email: [email protected]

We aim to respond to all enquiries within 2 business days.

 

Your satisfaction is at the heart of everything we do.