FAQ
Frequently Asked Questions
Find quick answers to your questions about our products, orders, shipping, and returns.
Are your pearls and materials authentic and natural?
Yes, 100% genuine. We exclusively source natural, hand-selected organic pearls and premium grade metals. Because every pearl is uniquely created by nature, no two pieces are identical—making your piece truly one-of-a-kind.
How should I care for and clean my jewelry?
To maintain its natural luster, apply perfumes, lotions, and hairsprays before putting on your jewelry. Wipe gently with a soft cloth after wearing, and store each piece separately in its pouch to avoid scratches.
Can I request a custom size, length, or design?
Absolutely. We offer custom adjustments for ring sizes, chain lengths, and bespoke pearl arrangements. Please contact us at [email protected] or specify your requirements in the "Order Notes" during checkout.
Can I modify or cancel my order after placing it?
Orders are processed quickly to ensure fast dispatch. If you need to change or cancel an order, please email us within 12 hours of placing it. Once an order has been shipped, it cannot be canceled.
Do you ship internationally, and how much does it cost?
Yes, we ship worldwide! We offer Free Standard Shipping on all orders over $75. For orders below $75, flat-rate shipping is calculated at checkout based on your destination country.
How long will it take to receive my order?
- Standard Shipping: 7–12 business days.
- Express Shipping: 3–5 business days.
Note: Custom or handmade pieces require 2–4 business days for crafting before dispatch. You will receive a tracking link via email once shipped.
Will I have to pay customs fees or import duties?
Customs policies vary by country. Any applicable customs duties, taxes, or import fees are the responsibility of the recipient upon arrival.
What is your return policy?
We want you to love your purchase. We offer a 30-day hassle-free return window for unworn items in their original packaging. Please note: Custom-engraved or personalized items are final sale unless damaged upon delivery.
What should I do if my item arrives damaged or incorrect?
We sincerely apologize for any issue. Please email us at [email protected] within 48 hours of receiving your package with photos of the item and packaging, and we will arrange a replacement immediately.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.
Is my payment information secure on your website?
Yes, 100%. Our store is powered by Shopify with 256-bit SSL encryption. We never store or have access to your full credit card details.